Yes, you will receive an email 2 days before each of your subscriptions are charged to your card.
To cancel your subscription, simply go to your profile settings. Just make sure to cancel before your next order is processed.
You can choose how often your coffee arrives. Choose how many bags and then frequency between 1 week, 2 weeks or 4 weeks. For maintenance items, you can choose the frequency that works best for you, any range from 1 to 6 months.
The Maintenance Subscription makes it easy to receive both water filters and cleaning kits at the time when you need to clean your machine. This will keep your machine running at its best and coffee tasting great.
With Subscriptions you can choose either Spinn Blend Dark or Medium, only. With Auto-Order you can choose from any of the coffees on our Marketplace.
You can pay with a credit / bank card. Amazon, Google Pay, Apple Pay and Affirm do not apply to subscription orders.
When your order has been placed, you will receive both an order and a shipment confirmation email. In the shipment email, there will be a link with the tracking from the mail courrier where you'll be able to see the status of your order. You can also access order tracking by logging into the Spinn homepage and selecting “Orders”
Because we partner with our roasters for direct shipments from their corresponding locations, coffee orders cannot be combined with Spinn marketplace items.
Please note with coffee orders - The flat rate of 3.00 will be the cost no matter the quantity if from the same roaster, with an additional 3.00 for each roaster source.
Please note with coffee orders - The flat rate of 3.00 will be the cost no matter the quantity if from the same roaster, with an additional 3.00 for each roaster source.
If you have recently placed your order, our Support Team may be able to cancel it completely or partially. Once the roaster has processed and roasted the order, we're no longer able to cancel it.
Our Support Team will do all that we can to help. Reach us via LIVE chat on the homepage/Spinn app or email us at market@spinn.com.
Our Support Team will do all that we can to help. Reach us via LIVE chat on the homepage/Spinn app or email us at market@spinn.com.
Our roasters ship orders directly from their roasting center to you. Multiple items purchased from different roasters in the same cart will be shipped separately.
*Please note that roasters have set individual roasting schedules, while many do not roast over the weekends or holidays.
*Please note that roasters have set individual roasting schedules, while many do not roast over the weekends or holidays.
With major carriers like USPS or UPS, some orders may be marked delivered early and end up arriving a day or two later. If your order still hasn't arrived after 48 hours of being marked delivered, please reach out to our support team market@spinn.com
If your coffee has not arrived within 48 hours beyond the estimated delivery date as posted in your shipping confirmation email, do not hesitate to reach out market@spinn.com.
If your coffee has not arrived within 48 hours beyond the estimated delivery date as posted in your shipping confirmation email, do not hesitate to reach out market@spinn.com.
We partner with specialty coffee roasters that roast products fresh to order. Orders will be fulfilled and shipped within 4 business days. If you haven't received your shipment confirmation past this window, please reach out to our support team via market@spinn.com via the LIVE chat within the Spinn App.
The tracking information may take from 48-72 hours to update. If you still haven't seen any updates after 72 hours for your order, please reach out to our Support Team for assistance market@spinn.com
If you’re new to the Spinn Market and are not sure where to start, we recommend you try the Spinn Blend first. You can also ask for recommendations from our coffee experts by reaching out to market@spinn.com.
Sometimes the app might not recognize your Spinn Market purchase. If this happens, please contact our Live Support Team via the Spinn App (iOS / Android) or by reaching out to techteam@spinn.com for assistance.
We want you to have the best Spinn Experience and using beans that have been uploaded to our database will certainly help! If you would like to recommend a roaster, please feel free to contact roaster@spinn.com to submit your requests.
This is the best way for our customers to keep their favorite beans on rotation and encourages repeat use and purchases within the marketplace. Spinn Market customers and Spinn Coffee Maker owners have the ability to curate an auto-order list with their bean preferences, which can be set for automatic ordering. The options can also be customized to set the order frequency and bag quantity.